Return Policy – Gravity Wave SL

Last updated: May 22, 2025

At Gravity Wave SL, we are committed to offering high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, you have the option to return it under the conditions outlined below.

1. Right of Withdrawal

In accordance with applicable law, you have the right to withdraw from your purchase within 14 calendar days without the need to provide any justification. The withdrawal period expires 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, took physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You may do so by emailing us at info@thegravitywave.com or by postal mail to the address listed in section 6.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

The product must be in its original condition, unused, and in its original packaging.
A proof of purchase or invoice must be included.
The return must be made within 14 calendar days from the date of receipt.

3. Return Procedure

Notification: Inform us of your intention to return the product via the methods stated in section 1.
Instructions: We will provide you with the necessary return instructions.
Shipping: You must send the product to the return address provided in section 6.
Refund: Once we receive and inspect the returned item, we will proceed with the applicable refund.

4. Refunds

The refund will include all payments received, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us). The refund will be made using the same payment method used for the original transaction, unless you have expressly agreed otherwise.

We reserve the right to withhold the refund until we have received the goods back or you have provided proof of return, whichever occurs first.

5. Return Shipping Costs

Unless the product is faulty or the result of a shipping error, return shipping costs are your responsibility. We recommend using a tracked shipping service to ensure the safe return of the product.

6. Return Address

Returns must be sent to the following address:

Gravity Wave SL
Avenida Madrid 12
Edificio Europlaya, entreplanta, local 3
03710 Calp, Alicante, Spain

7. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Products made to the consumer’s specifications or clearly personalized.
Perishable goods or items with a short shelf life.
Sealed items that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
Sealed audio or video recordings or sealed software that have been unsealed after delivery.
Digital content not provided on a tangible medium, once the execution has begun with the consumer’s prior express consent.

8. Faulty Products or Incorrect Shipments

If you receive a faulty product or the wrong item, please contact us as soon as possible so we can resolve the issue. We will cover the return shipping costs and offer you a full refund or a replacement product, depending on your preference.